Ques: What is the coverage area for DOPC VSAT connectivity?
Ans: We can install VSAT connectivity for you almost everywhere in Africa (please contact customer care department for knowing the exact status for your area).
Ques: How many days after placing the order, are taken to execute the installation & activation of VSAT link?
Ans: A standard installation within Lagos, Abuja & Port Harcourt is done within 3 working days of the order. For locations, outside these cities, installation time depends on the distance. A typical installation outside these cities will generally be completed in 7 working days.
Ques: Does DOPC support Virtual Private Networks (VPN)?
Ans: Yes, we fully support VPN between sites on the network.
Ques: Does DOPC support Voice over Internet Protocol (VoIP)?
Ans: Yes, VSAT service provides the customers a high speed broadband internet & fully supports VoIP. The platform is capable enough to provide high throughputs to support video conferencing as well.
Ques: Is there any data usage limit on the VSAT internet links?
Ans: Except for one data usage based plan which is explicitly meant for the purpose, all other plans provide you the freedom of unlimited upload/ download of data.
Ques: Can I check my data usage volume for data based plan?
Ans: Yes, you can easily check it online using myaccount.directonpc.com.
Ques: What is the advantage of using VSAT instead of other Internet access technologies available?
Ans: VSAT technology is the most stable & flexible communications platform available that can be installed easily and cost effectively to provide Internet connectivity solutions. The platform offers the users rugged internet connectivity with minimum points of failure as compared to terrestrial means of access. We offer single hop internet connectivity with approximate latency of 700ms.
Ques: Is VSAT a remote solution suitable only for areas where traditional connectivity options such as lease lines or wireless solutions are not available?
Ans: VSAT is a robust and reliable solution for anyone, anywhere within the coverage area (or satellite foot print). VSAT technology is deployed in urban as well as remote areas and has been rated the most reliable Internet technology in the world.
Ques: Does VSAT service get affected by cloudy weather or rains?
Ans: VSAT service based on C band is not affected by adverse weather. Though the service based on Ku band is affected by weather; use of the latest ACM technology provides better uptimes to DOPC subscribers even during rough weather.
